Return & Refund Policy
Return & Refund Policy – Nero Outlet
1. Return Period
At Nero Outlet, you have 30 days from the date you receive your order to request a return.
You do not need to provide a reason for returning your order, subject to applicable consumer law.
2. Return Conditions
To ensure that your return can be processed:
- The return must be requested within 30 days of receiving the order.
- The product should be returned in its original condition where reasonably possible.
- The product should be handled with reasonable care.
- The product should not be used or damaged beyond what is necessary to determine its nature, characteristics, and functionality.
If a product has been damaged or used beyond what is reasonably necessary, this may affect the amount refunded, to the extent permitted by applicable law.
3. How to Request a Return
To request a return, please contact us at:
Please include your order number and, where possible, the name of the product you wish to return.
We will provide you with the information needed to complete your return.
4. Return Shipping Costs
Unless otherwise required by law or agreed upon by Nero Outlet, the customer is responsible for the cost of returning the product.
We recommend using a tracked shipping service and keeping your proof of postage until the return has been fully processed.
5. Refunds
Once we receive and inspect the returned product, we will process the applicable refund.
The refund will generally be issued using the same payment method used for the original purchase, unless otherwise agreed.
Where required by applicable law, the refund will also include the cost of the original standard delivery.
Any additional cost resulting from choosing a more expensive delivery method than the cheapest standard delivery option will not be refunded.
6. Refund Processing Time
We aim to process returns as quickly as possible.
Where applicable, refunds will be issued within the statutory period following cancellation of the purchase. We may withhold the refund until we have received the returned product or until you provide evidence that the product has been sent back, whichever occurs first.
Once processed, the time it takes for the refund to appear in your account may depend on your payment provider or bank.
7. Damaged, Defective, or Incorrect Products
If you receive a product that is damaged, defective, or different from what you ordered, please contact us as soon as possible at:
Please include your order number and, where possible, photographs of the product and packaging.
We will review the situation and work with you to find an appropriate solution in accordance with applicable consumer law.
8. Non-Returnable Products
Certain products may be excluded from the right of withdrawal where permitted by applicable law.
For example, this may apply to sealed products that are not suitable for return for reasons of hygiene or health protection once the seal has been broken, or to other legally excluded products.
Where an exception applies, this will be clearly communicated before or during the purchase process.
9. Contact
If you have any questions regarding returns or refunds, please contact:
Nero Outlet
Email: info@nero-outlet.com