Shipping Policy
Shipping Policy – Nero Outlet
1. Order Processing
At Nero Outlet, we aim to process orders as quickly as possible.
- Processing time: 1–3 business days
- Estimated shipping time: 5–10 business days
- Shipping time begins once the order has been processed and handed over to the shipping carrier.
During busy periods, holidays, or unforeseen circumstances, processing and delivery may take longer than usual.
2. Shipping Costs
Any applicable shipping costs will be clearly displayed during checkout before you complete your purchase.
If free shipping is available as part of a promotion, the applicable terms and conditions will be displayed during the checkout process.
3. Shipping Confirmation and Tracking
Once your order has been shipped, you may receive a shipping confirmation email containing tracking information, where available.
You can use the tracking information to follow the status of your shipment through the relevant carrier.
Please note that tracking information may take some time to become active after the shipment has been dispatched.
4. Delivery Times
The estimated delivery time is 5–10 business days after your order has been processed.
Delivery times are estimates and are not guaranteed unless explicitly stated otherwise.
Delays may occur due to:
- High shipping volumes
- Public holidays
- Weather conditions
- Customs procedures
- Transport disruptions
- Other circumstances beyond our reasonable control
5. Incorrect or Incomplete Address
The customer is responsible for providing a complete and accurate delivery address when placing an order.
If a package cannot be delivered due to an incorrect or incomplete address provided by the customer, any additional shipping costs may be charged to the customer, where permitted by law.
If you notice an error in your delivery address, please contact us as soon as possible at:
6. Order Not Received
If your tracking information indicates that your order has been delivered but you have not received it, please contact us as soon as possible at:
Please provide your order number and tracking information, if available. We will investigate the situation and inform you of the next steps.
7. Damaged Packages
Please inspect your package upon delivery.
If the package appears to have been damaged during transport, we recommend taking photographs of the package and the product and contacting us as soon as possible at:
This will help us investigate the issue with the shipping carrier where necessary.
8. International Shipping
If Nero Outlet offers delivery to countries outside the Netherlands, additional delivery times, customs procedures, import duties, taxes, or other charges may apply.
Unless otherwise stated or required by law, any customs duties, import taxes, or other charges imposed by the destination country are the responsibility of the customer.
9. Contact
If you have any questions regarding your order or shipping, please contact:
Nero Outlet
Email: info@nero-outlet.com